I got an email back from my DS, and he even included a map!
My car is apparently now moving, on a train, just departed from the bay area.
Really, though, my DS has been nothing short of outstanding in dealing with my affliction.
By the way, I did ask if it would be possible for me to track the journey on my own app, to which he replied that owners were opening their sunroofs and honking horns remotely, so they had to disable that feature during transit; and opening a roof in the middle of rain is never a good thing. Apparently some service centers have had to do some repairs related to this... can you believe how stupid some people are??